FAQs

How can we help?

Placing Orders

WHEN SHOULD I PLACE MY ORDER
  • Our website allows you to select a delivery date in the future, so we would encourage you to place your order as soon as you book your room to guarantee your slot, then it’s one less thing to worry about and we will keep your order safe until you need it!
CAN I CHANGE MY ORDER ONCE I'VE PLACED IT
  • If you wish to change your order you can notify us by chatting to our support team, by going to your order and go to CHAT.  If it’s before we have dispatched the goods to you we will be more than happy to help.

Sizing and Quality

HOW DO I KNOW WHAT SIZE BEDDING TO ORDER
  • We strongly recommend speaking to your accommodation before ordering. Single Beds are 90x190cm. Three quarter is 120x190 & Double Beds are 135x190cm.
HOW DO I KNOW THE SIZE OF YOUR DUVETS
  • As standard, our bedding is available in single (3'), three quarter (4’), or Double (4’6) - We have lots of packs for all different sizes and are able to provide bedding to suit your requirements but please make sure you know the size of your bed before ordering.
WHAT SIZE ARE YOUR PILLOWS
  • Our Pillows are 50 x 75cm
WHAT IS THE DIFFERENCE BETWEEN 3/4 AND DOUBLE
  • Three quarter is 120x190 & Double Beds are 135x190cm. The only difference between Three quarter and Double Bed packs is the fitted sheet. Our Pillows are 50 x 75cm.

DELIVERY

WHAT IS THE COST FOR DELIVERY
  • There is no cost for your delivery this is included in the price.
WHAT ARE THE DELIVERY TIMES
  • We offer a two working day delivery as standard. This is available for deliveries Monday to Friday.
I ARRIVE AT THE WEEKEND, DO I NEED TO WAIT TO MONDAY FOR MY ORDER
  • Most students arrive at a weekend :) If you are arriving on a Saturday or Sunday, please select the Friday before as your required delivery date to ensure your goods will be waiting for you upon arrival.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER IS DELIVERED
  • All our packages are sent on a signed for service, therefore someone will need to sign for it. If you are staying with one of our partner accommodations then they will accept your package on your behalf, if you are not staying in one of our partner’s halls of residence then you will need to check that they are able to accept your package. If you have requested delivery to a private house, then you will need to ensure that someone in to sign for the package.

CUSTOMER SERVICE

MY ORDER HAS ARRIVED BUT I SEEM TO BE MISSING AN ITEM
  • If this happens then please chat to our support team by going to your order and select CHAT. If you are missing a few items, your UniKitOut box will have a number on the outside clearly notifying you of how many boxes you should have received so please ensure you have received all of your boxes before emailing us.
I JUST RECEIVED MY ORDER I CAN SEE MY DUVET BUT NO PILLOW
  • Our Duvet & Pillow Kit has the pillow rolled up within the duvet, so please ensure to open the pack and unroll the duvet in order to locate your pillow. If you still have troubles finding it, please chat to our support team by going to your order and select CHAT.
ONE OF MY ITEMS HAS ARRIVED DAMAGED
  • Unfortunately, items do on the rare occasion get damaged in transit. If this has happened, then please email us with a photo of the damaged item and we can look into it. Please chat to our support team by going to your order and select CHAT.
MY ORDER HAS'NT ARRIVED WHAT SHOULD I DO
  • Don't worry! Orders can be delivered up until 7pm. In most cases we deliver to Reception & not directly to rooms. Please double check with your Reception if you haven't received your parcel. We have a live tracking system, just enter your tracking number on our tracking page to see where your parcel is.
I WANT TO RETURN AN ITEM I PURCHASED
  • We are happy to accept returns as long as good are in the original packaging and are unused. If you wish to return an item please speak to one of a customer service team members by going to your order and select CHAT. Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless there is a fault. Your refund will be processed within 30 days of receipt & initial carriage costs incurred by ourselves will be deducted from your refund.

0 item(s)
Total